After we installed the new ROM or update the firmware or after make modification or restore data sometime we can see “Unfortunately, the process com.android.phone has stopped” error message. This is on the phone or the SIM toolkit application issue. There are several ways to fix this issue. In some situation you can’t even unlock the screen, once its boot-up again it soft reboot.
Easiest way performs a factory reset, however it’s not an optimum solution. After making a factory reset, we lost all the data and we have to again install all the necessary apps. Therefore in this post I’m going to show you how to easily fix this issue. This issue cause the phone.apk or SIM toolkit application(s).
In this post I’m going mainly to show two different methods to solve this Unfortunately the process com. android.phone has stopped” issue. The first method is easier. If you can’t even unlock the phone and continuously giving this error message and automatically reboot, it’s better follow the second method. It’s more advanced and need the custom recovery and an AROMA file manager. However you don’t need to follow these two methods. You can follow either one method.
How to fix Unfortunately the process com.android.phone has stopped” error.
Fix using settings.
- Go to the phone’s or tablet “Settings>Apps”.
- Then navigate to “All” tab.
- Scroll down until you see the “Phone” or something similar.
- Then tap on that app icon to go to the app info.
- Next tap on the “Clear data” button.
- Do the same thing for SIM toolkit.
- Reboot the phone.
Fix using custom recovery.
- Download the latest AROMA file manager in here (XDA).
- Copy the download zip file to the SD or internal memory card.
- Boot into the recovery.
- Once the phone in the custom recovery, navigate to “install zip>Choose zip form
- Browse the AROMA file manager zip file.
- Then navigate to “Yes – Install”.
- Then you can see the AROMA file manager.
- Go to file manager settings by tapping “Menu” option. Next tap “Settings”.
- Scroll down to the bottom until you see the “Mount config”. Check its “Automount all devices on start” option.
- Apply changes by selecting “Done”.
- Navigate to “data/data” folder.
- In there delete “phone” folders contain “Cache” sub folders. Do the same thing for SIM toolkit app.
- Again tap on the AROMA file manager “Menu>Exit”. Then choose “Yes”.
- Now again you are in “Install updates from zip file” Window. Go back to the recovery main menu and reboot the phone.
If you still get that error message, now you have to factory reset your device. It’s better reset it via a custom recovery. Custom recovery based factory reset will not wipe the internal memory, it only wipes the application data.
Thanks a lot, I used the first method(settings) and the problem disappeared
Thank you for the guide, but after the first method didn’t fix the problem, I tried the 2nd.
I’m in the Aroma FileManager via TWRP, and have looked in datadata. The only folders I see almost all begin with “com.” and I see no sign of “Phone” and/or “SIM Toolkit”.
My phone is a brand new T-Mobile Note3 running Android 4.3. It’s rooted, and I did install a couple of XPosed modules this AM, if that is helpful to you?
Anything more specific you can help me with would be greatly appreciated.
I found them – com.android.phone and com.android.stk. Thanks again for the help.
Glad to hear that you fixed the issue.
Thank Bahha, your feedback. Glad to hear that you fixed the issue.
Off topic but what are you using for your background?
You mean calendar widget or anything else?
The wallpaper the widget and how you got your icons to be squares.
Wallpaper I used (not now):- Android 4.4 kitkat wallpaper. Now I use Muzei free app .
Calendar widget:- Zooper.
Icons:- Stark (but a paid version, you can find similar free version too)
Your welcome Jamin!
hii can you help me by guiding me, i just followed your method 2 to fix by custom recovery in that step when i open my data/data it was emepty no phone folder and anything else so please help me
I guess your recovery not mount the system partition. Go to “Mount and storage>mount /system”. Then follow this guide.
hi!! can you help me with my problem? whenever i use my phone, the “Unfortunately,process com.android.phone has stop” always appears. Then it cannot detect my sim card..i followed your step 1 but when i try to clear my sim toolkit its already 0.0kb and nothing to clear out..thank you!!
I guess you can’t do anything. This is a application error. You have to reinstall the ROM.
I tried the first one like 5 times but it not working. It only happens when I’m trying to male a call but I still receive calls
Naaa! I can’t try the First method as it’s not allowing me to reach there..!
Tried the 2nd method thou, Didn’t worked either. Cleared Cache of Phone folder, Nothing on SIM Toolkit.
Still getting that error.
Omega ROM v21
S4 – I9500
guys help me 🙁
its always appears
guys have a question my cellphone stocks at this problem? always appears
can i ask ?
my phone stocks at this problem i try all but nothing happends ?? what to do ??
I called the Samsung online help line. They led me through the total reset of the software of my Galaxy 3S. Worked perfectly. Save contacts,
Perform a factory reset. It will work.
Thank you Stephen your information. Yes factory rest and/or firmware reinstall fix this issue.
Yes sure alcii. Try to factory rest and reinstall the firmware it will fix this issue.
Sometimes this might be a ROM issue. First reset the phone and check whether it will fix the issue..
What if I accedentally uninstall the phone.apk using link2sd can I download and install the phone.apk?
What if I accedentally uninstalled the phone.apk using link2sd can I download and install the phone.apk?
hi!! can you help me with my problem? whenever i use my phone, the
“Unfortunately,process com.android.phone has stop” always appears. Then
it cannot detect my sim card..i followed your step 1 but when i try to
clear my sim toolkit its already 0.0kb and nothing to clear out..thank
You have to reinstall your ROM or firmware. It’s system app and it’s not available in Google Play store. Also you can’t install different device phone.apk.
Yes sure ankit. Looks like you have done every step that we can easily try. Try to reset the phone, then re-install your device firmware or ROM. It should fix the issue, if it’s not it’s your firmware/ROM issue.
You can resolve dis problem with a few simple steps…
Just go to the setting tab select developer settings/option and disable/unchecked the strict mode…
Thank you Shishir your update.